Hi Envato Support,
I am requesting a full refund for the theme https://themeforest.net/item/aunuca-furniture-store-wordpress-theme/57858775
Not only is the product full of technical issues and missing features, but during the support process, the author was extremely unprofessional and disrespectful in their communication. I was simply asking for help, but their response was rude and dismissive, which I find completely unacceptable.
I can no longer work with this product or its author, and I do not feel safe or respected as a customer. This experience has caused frustration and wasted time on my project.
Based on the poor functionality of the theme and the unacceptable behavior of the seller, I am requesting a 100% refund in accordance with Envato’s refund policy.
I’m happy to provide screenshots of the conversation as proof if needed.
Thank you for your understanding.