I make a refund request

I make a refund request but author dont accept my refund request.
product dont working on my platform.

https://themeforest.net/page/customer_refund_policy - refund policy

No worry you will get back your money.

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You can raise it with envato BUT to be clear and manage expectations - the item has to be broken. If the issue is down to your platform and not the item then you may not he entitled to the refund.

Envato Market Help and Support