I make a refund request but author dont accept my refund request.
product dont working on my platform.
https://themeforest.net/page/customer_refund_policy - refund policy
No worry you will get back your money.
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You can raise it with envato BUT to be clear and manage expectations - the item has to be broken. If the issue is down to your platform and not the item then you may not he entitled to the refund.