Hi guys!
Just curious. How do you handle refund requests for item purchased long time ago. Do you decline such requests or approve them?
I’m asking because I just received refund request for item that was purchased in 2014.
@Envato: Don’t you guys think to add some refund period? Imagine that I purchased something in offline shop and after 3 years come to this shop and ask for refund. Sounds strange, isn’t it?
This has happened before, there was a forum thread where someone requested a refund after few years, what a joke.
Just reject the request
This is nonsense. Refund period should be maximised in 30 days.
@halfdata I suggest to not decline or accept, but simply ignore it. This user can blackmail you. If he/she opens a dispute or give bad rating you still have the chance to do something.
Guys. Thanks for your replies. I’ve declined request and reported to Envato Support about customer’s behavior.
This!