Refund request how many days open without approval or rejected

Refund request how many days open without approval or rejected

Hi @SPRUKO,

if author does not respond to the refund request within 7 days, Customer will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks

Then customer is not proceed any process next after 7 days. Then will what happened next ?

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Nothing, you can just wait a few months and then decline :slight_smile:

If you get multiple refund requests you ignore, eventually you will have your account disabled. Based on the Author TOS, you are obliged to resolve them within 7 days. If you have things that you’re not sure of
in a refund request, reach out to Envato Author Support - but don’t ignore them. That’s a sure way of getting your item or even your account disabled!

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Ok. Thank you for information. One of the customer requested for refund but he wanted to use our template. So what can i take decision.

Envato Market has Refund Rules to handle this situation. If Customer is not eligible to get a refund according to Envato Market Refund Rules then you can decline the refund request.