Refund request how many days open without approval or rejected
if author does not respond to the refund request within 7 days, Customer will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.
Then customer is not proceed any process next after 7 days. Then will what happened next ?
Nothing, you can just wait a few months and then decline
If you get multiple refund requests you ignore, eventually you will have your account disabled. Based on the Author TOS, you are obliged to resolve them within 7 days. If you have things that you’re not sure of
in a refund request, reach out to Envato Author Support - but don’t ignore them. That’s a sure way of getting your item or even your account disabled!
Ok. Thank you for information. One of the customer requested for refund but he wanted to use our template. So what can i take decision.
Envato Market has Refund Rules to handle this situation. If Customer is not eligible to get a refund according to Envato Market Refund Rules then you can decline the refund request.