I just had a refund request from someone who actually bought both versions of a script of mine, reasoning for one that he had purchased the wrong version of the script and for the other one (after one month) that the script was slowing down his internet?
Anyway, I have accepted the refund as he told that he will no longer use the scripts, even though he has already both of downloaded them.
Now comes my suggestion. Why not make the refund count and possibly the refund discussion public, now that the author refunds the items?
What I was thinking is something like this:
- Buyer asks for refund
- You can now see a “badge” showing the number of refunds that user requested (you can see the total number of purchases on his profile also). Clicking that badge will send you to a page where you can see all refund discussions that were set to public (so, the author can decide to make the refund discussion public or private).
- This way, if the buyer has a lot of refunds or the refund reason is very similar to the one he gave for other items you will be able to see that he is a scammer OR, even better have a system to mark users as false buyers and let envato take it further from there. If a user is marked a scammer multiple time he should lose (silently so he doesn’t notice, such as shadow-banning) his right to rate/review and all of his ratings will be hidden.
TL;DR: Show us if a buyer refunds a lot, if he does, hide all his ratings without him knowing.