I have received a refund request with reason as below:
I purchased by mistake
I confirmed in refund request and script is already downloaded by buyer. I have various questions to Envato:
#. Why not Envato handle refund requests directly for such cases?
#. If script is download, then why Envato allow buyer to submit refund request for any reason?
#. Why not Envato give option to buyer to choose refund reason from specified only not any reason is allowed to submit request.
#. My script is downloaded by buyer, now sent refund request that “it is by mistake” Why not Enavto responsible for such cases? Why is to pay author even downloaded script by buyer and Envato have its status downloaded?
#. What if we reject the refund request and buyer give us bad rating for that, what is our author fault in this? Why not Envato handling such cases?