Purchase Extended Support?

Envato Customers Purchases and Subscriptions
1

I’m after Support for a theme I’ve been using for some time. Can I just purchase Extended Support, or do I need to purchase the whole license again? (Kubb Theme)

2

Hi,

Thanks for asking your question at Envato forum.

when you purchase an item you will received 6 month like this http://prntscr.com/lqmuo9 .
you can get more six month with this way http://prntscr.com/lqmv7j total 12 month support.

one purchase for one domain if you want to use other domain then you have to purchase another new one item

let us know if your have any other question.

Thanks

3

yes you can. just go to Item page there you will get option. thanks

4

All I Can see is the option to purchase the License, or with it the option to extend the licence to 12 months, nowhere can I see purchasing support by itself!

5

yes,
you will received support from that item author if item supported http://prntscr.com/lqmzio
you can update your support if support expired.
can you tell us when you purchased?

then we will guide well.

Thanks

6

It was actually nearly four years ago!!!
I’ve actually just this minute solved my problem, but I’d still like to know how to, if I need support in the future!

7

This time you will not received any support from author cause your support expired.
you can purchase extended support contact with that author they will assist well here

If they ask about purchase key then collect from Here

let us know any other question

8

Hi

You can extend support anytime. and support time period will count from the support purchased time.

Good Luck