Purchased Extended Support


#1

I need help. I purchases extended support because mine had expired. When I try to sign into support on united themes, I am asked for my purchase code…when I enter my purchase code it says, “license already in use…please contact us” BUT THERE’S NO WAY TO CONTACT ANYONE!!!

I need my money back, or I need support. Somebody help me.


#2

Try sending them a message bottom right http://themeforest.net/user/unitedthemes


#3

Thanks, I did that, no success. I can see that purchasing 6 months of extended support was a complete waste of money. I requested a refund but so far no word on that. Can you help?


#4

It is a weekend so they may not be replying to messages today.

They are a big author so you should be fine (I do not work for envato so nothing I can do sorry!).