Purchase Code Invalid

knockoutmarketing · May 18, 2022, 7:28am

I have purchased a new license for Theme Forest for enfold and after trying several times the purchase code is still invalid. Please help

mgscoder · May 18, 2022, 10:01am

Hi @knockoutmarketing,

Please contact the author of your purchased theme, the theme author will assist you.

How to contact an author to get support or for any technical query:

Thanks

baileyherbert · May 18, 2022, 5:34pm

Just FYI, as you mention it’s “still invalid” this implies that you’re potentially using the same purchase code as before. This won’t work. The new purchase will have its own unique purchase code that you need to use instead.

knockoutmarketing · May 19, 2022, 10:32pm

Hi
This is an new purchase ? I have not used this before? Please help as this is holding up the development of this site.
Thanks
Lisa

baileyherbert · May 19, 2022, 10:50pm

Yes, it is a new purchase, which means there’s also a new purchase code that you will need to enter into Enfold. See here for instructions on how to find it:

If you’re unable to get the new purchase code to activate, then contact the author of the Enfold theme using the link provided by @mgscoder – this is as far as we can help you here on the forums.