Hi all, this is not the first time I purchased and set up a theme or a plugin and when I found a bug or need to update, I discover the product is no longer supported.
It’s incredible to me that Envato is not protecting customers for such situations.
The only thing you see is
Download not available
Item removed by either staff or the author
This is damage because, in cases like this one, you have to
- notify the customer about the problem.
- Purchase another plugin
- customize it with additional costs for the customers.
Envato should think about a specific policy to protect customers in cases like this.
I have plenty of themes/plugins in such a situation and I’m tired to see that nobody cares.
Except me and my customers.