Hi there,
seems there’s a site problem when I check purchases with link attached in e-mail sent through my profile.
Reference number is:
I already waited an hour but issue persists and since free support is ending… I’m a bit scared about these possible issues 
Mh… why reference number has been removed?
Anyway I still see the problem, and is only with that link to be honest.
Anyone else faced a similar issue?
Sorry to post again but happened again with another customer.
API check fails and e-mail link brings me to an envato error page.
2 cases in 3 days and customer is starting getting angry…!
Nobody faced this?
Envato devs? Anyone?
And third case today.
Good to be one of the top selling CC authors and to not receive a minimum consideration for these essential matters.
Dod you try to call Envato 24 / 7 hotline? 
Contact support is probably better way to solve the problem than just write a message on forum board… But I can understand your feelings though.
Agreed and I already asked those customers to do so (isn’t my problem but related to specific users).
However 3 cases in 4 days is a bit too much and sounds so strange no one else faced it.
Could be an important bug if happens randomly, customers get angry really fast in these cases
Yes I can imagine. And yes it is strange that no others have that same issue. Something like browser settings / blocks / privacy isnt possible cause? I know that you would probably know, but sometimes easiest solutions are the right ones and if you are coder one cant know whatever you do with your browser Nothing better to help, but at least the topic stays on top for a while, maybe somebody could help more.
Hi @LCweb which email did you receive this link through? And what is the link (please remove the reference numbers as these are yours to keep private I do not require it to look into this).
Hi Pete @createdbypete ,
here’s what I get using validation check link, attached to e-mails coming from my profile: http://postimg.org/image/w7ubr0jff/
Link example: http://codecanyon.net/user/leviticus?inspection_key=MjIyMzk3MQ%3D%3D &message_type=pm
It happened with 3 customers and only those 3 weren’t able to validate also on my support platform (using APIs)
Thanks,
Luca aka LCweb
Thanks,
Does your support platform use the latest API endpoints? (details: https://build.envato.com/api/).
There is a bug on that page you are accessing so I will get that fixed and deployed later today.
Sure, I’ve got tons of support requests per day.
For this reason I raised this thread
From coder to coder, please investigate on these bugs: seems something happening randomly.
Another example: http://codecanyon.net/user/safadig?inspection_key=MjIyMjQ1MA%3D%3D
&message_type=pm
Ok, I am just releasing a fix for the links you sent through. Sorry for any inconvenience this has caused.
LOL 
thanks
Hello createdbypete,
Before some days one item submitted but this item hard rejected.Why rejected because my file never purchase.Next after some days this file purchase and again develop and re-submitted.when contact to dashboard but one email reply------
Envato Reply:
If you need to verify that this user is a customer of yours, visit https://codecanyon.net/user/ithome-solution?inspection_key=MzIyMTAzNA%3D%3D
&message_type=pm
(https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif)
The purchase data shown in this link will be visible for 7 days.
How to Solved this problems.Thanks
Hello createdbypete,
Before some days one item submitted but this item hard rejected.Why rejected because my file never purchase.Next after some days this file purchase and again develop and re-submitted.when contact to dashboard but one email reply------
Envato Reply:
If you need to verify that this user is a customer of yours, visit https://codecanyon.net/user/ithome-solution?inspection_key=MzIyMTAzNA%3D%3D &message_type=pm
(https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif)
The purchase data shown in this link will be visible for 7 days.
How to Solved this problems.Thanks
