Confirmation Link Redirects to 404 Page

I bought an application on CodeCanyon and it sent me an email confirmation which contained a link but when I click it, it redirects me to a 404 page and I am unable to download the application.

I raised a ticket but it’s been two days and no response from the help team! I’d rather get a refund at this point.

Hi @shopnaij24,

Please keep patience they will reply as quickly they can. Reply can be delay for weekend.


From the forum, some don’t receive replies even after a week. I just need to receive my refund because I cannot even confirm my email since the link always leads to 404 page. I also tried social media but nothing.

Only support team can help you on this. Please wait for their reply. If you need refund:

You can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules.

But I think you need to fix your issue first.