I need help with a true trouble. Friday I bought a OpenCart Theme (Fabia) with my PayPal Credit Card - But something happens, and I got an error on my screen on the checkout - When the error disappear I check on my PayPal account and I check I’ve sended $50 to the system, but I do not received on my ThemeForest Account.
So that is the problem, I payed, and do not receive. I already send an email to Envato’s Support, but they do not anwer me yet. I open an Dispute on PayPal too - And call them. Because I live on Brazil, and its pretty hard to get contact with international stuff.
This is the details of the order:
Can someone help me? I don’t know this is the right place to talk about this. But i’m truly need this template for this week, because I’m late with this website project so badly!
@scottwills @KingDog will get touch with you when they back.
If you haven’t done so already @LuiggiRM , please open a Help Ticket and our Help Team will be happy to investigate. Thanks!
@KingDog he did that already
I’m having a different issue with Paypal, but it’s a problem with payment. I’ve tried my VISA and Discover card and am getting the message “The card you entered cannot be used for this payment. Please enter a different credit or debit card number.”
I’ve selected the tab marked Credit Card
and also submitted a trouble ticket.
I have the same PayPal problem as LuiggiRM. I was transferred to PayPal. I paid. When I was transferred back to Envato, there is a payment error message, but the payment successfully processed at PayPal.
PayPal sent me a receipt and the funds have left my bank account, but I don’t have the product I paid for. This is disturbing and unpleasant.
I have also the same issue that envato market get my money but no download after paypal payment successfully.
So, I claim to Paypal and dispute the issue.
Envato said, they have no idea about it. and I don’t have the payment issue yet.
That means Envato doesn’t care about it.
Dear Envato, I have the same problem and got the information that you will respond to my helpdesk issue maybe in 7 days… Sorry this is print artwort and needs to be at the printers then…
- Suggestion: Please take off the paypal payment button if you know the problem!
2nd Suggestion: Please publish a solution what we users can do if these payments do not enable us to download the artwork.
Dear Envato. When it’s about giving the money your site operates brilliantly, but when it’s about to give the product , you say “It’s non of our business”!!! Why is that?! 4 Days to answer a ticket that you’ve paid to fix?..