Hello, I am not sure where else to find help… hopefully someone can assist.
I purchased a wordpress theme and I have reported 2 issues in the past 7 months regarding the implementation of video in sliders. the first time the slider would stop once it reached a slide which had a vimeo/youtube item it and would not continue past it.
I created a support ticket and they said they had repaired it and linked to http://pastebin.com/raw.php?i=WUG6qDAQ
I followed their instructions and it appeared to work.
7 Months later I discover that videos now will only play for the duration of the slide interval. I contact their support and they post exactly the same response and same pastebin script as before.
that was a few days before my Support Expired… Now they dont respond. Even though they didnt resolve the issue.
I have been testing this issue, i did a fresh install of wordpress, recreated the situation using latest version of theme from their website… exactly the same issue can be created in a barebones fresh installation. Their Theme has an problem.
I rolled back the wordpress install, incase it was something with the latest update, rolled back to 4.1.5 even… same issue.
According to the Envato website … “Authors are expected to keep the item in good working order, working as described and protected against major security issues”
This theme IS NOT WORKING AS DESCRIBED.
I am not sure where to turn…