Pressed make payment and now locked out!

tips-and-tricks

#1

New to envato. I’ve just created an account and tried to purchase a theme, after clicking the make payment button I got a your locked out of your account message. I now don’t know if I’ve been charged or not and can’t start my project.

I submitted a ticket an hour ago (525781), I guess it’s out of my hands now as I’m just waiting on the help team.