Payout via Payoneer rejected

Hello,

Today I found this on my earning statements “Payout via Payoneer created on 01 Mar 2020 rejected”, all of my income of last month got refunded on my Envato account. not a single mail from Envato i receive about these issues. anyone has any idea about it or anyone face such issues before…

Pls suggest…

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Hi

Please Contact Author Support and let them know. Support Team will be happy to check it for you.

Thanks

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They not yet response

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Envato support team will reply as quickly they can. Thanks for your patience

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Did you reach the minimum $50 payout for this month, excluding any pending refund requests?

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Amount was $6k+

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Ok, ok :cowboy_hat_face: Sorry, didn’t see the amount from my mobile!

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Then must get in touch with author support team! Here we can’t help you out.
And don’t wasting time here i think. Here is no solution. @mgscoder give you the support link.

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By the way, if my payout was close to being that much, I would switch to wire transfer. It just feels safer.

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Yes, i understand but i need that solution from envato, if envato tell me to switch to bank transfer then we must do it. but yet we dont receive any response from envato since last 5-6 days