Payment fails and locks me out of my account

I cannot make a purchase in Envato Elements. Everytime I make montly subscription payment, the website kicks me out of my account and I cannot login. I tried 4 different accounts, different payment methods, different device and browsers, all getting the same error. Not getting any help from their support.

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@ashefinds

If you are locked out of your Envato Elements account, the best course of action is to contact the Envato support team with details like your username, the last successful login date, and any information about unusual activity on your account to regain access; you may also need to provide details about recent purchases or payment information to verify your identity.

To me it sounds like there has been a good reason why you have been locked out, but if this is a genuine issue then you need to contact them. No-one on the forum can help you with this.

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