Payment changes?

[Rembassio]

Hi everyone!
I just want to ask… after so many years for the first time I still have no payment on the date. Is there a change?

[Mountain-Themes]

Check this

Updates to emails sent as part of your monthly Envato Market balance payout

Hi all. From May 2024 onwards, we’re changing some of the emails that you receive as part of your monthly Envato Market balance payout. What’s changing? For each monthly Market balance payout, you can expect to receive: An email when your payout has been processed successfully by Envato, and is on its way to your chosen payout method Subject line: “Envato sent you a payment” This email is typically sent on the Market payout date for the month Occasionally, there may be slight delays due to r…

[Rembassio]

Mountain-Themes
Thanks a Lot!

[ki-themes]

Check your email settings on the Envato, they keep sending the emails about the urgent updates/changes if you’re not receiving the emails…

[Rembassio]

@ ki-themes
Everything is OK!
Thanks so much!

[miseld]

At the moment payoneer app is not working. I already have delay of one month now i have upcoming payments, what is going on?
To sum up Envato owns me a 3 payments since now! No one care where your money goes, no one can track it.

[ki-themes]

@miseld
Pretty sure about it’s related to Payoneer and it depends on which country you’re registered. In some countries, to get the money, you need to submit documents to Payoneer every month but you should contact @Payoneer team for the issues

@Melisa_Payoneer @Rachel_Payoneer

[miseld]

I am Payoneer user since 2011.
Everything works fine, last transaction is lost, both supoorts can’t find it. All i have is a transaction ID and amount that was sent from Envato to Payoneer. Now I’m waiting for next two in a 1-3 days. Strange how people can’t track digital money.

[ki-themes]

There has been similar cases earlier with the previous payment. You may need to contact Envato support to get the details about the payment proof ( usually for SWIFT, it’s MT-103 )

SWIFT Issues

MT103 is a requirement for SWIFT process, all of of the banks are well informed about the document, probably Envato “support” didn’t want to get involved another process for tracking. Contact them with this link again as well as with the current receipt you have from Envato, you can also contact the bank and request the document. Envato may not but the bank could provide it for you.

Although, they may have changed their bank, too.

@KingDog @BenLeong