Paid with Skrill Pay and no download file

I purchased a template today and my credit card got charged using Skrill pay, but there was no template file download after purchase.

This is the email i got from Skrill:

Dear xxxx,
On 16 Nov 2020 a payment of USD 61.00 was made to Envato Pty Ltd using your card (VISA, xxxxxxxxxxxxxxxx). This transaction will appear on your card statement as a debit by SKR*Skrill.com
You can view your transaction history in the ‘All Transactions’ section of your Skrill account.
If you did not authorise this transaction, please contact the Skrill Help Team as soon as possible.

Hi,

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks