Paid via PayPal but No Download?

I’ve paid for an audio file via PayPal, and have had an email from PayPal confirming payment sent to Envato, however on the Envato end it’s showing 1 item in my cart still, unpaid! I urgently need this file ASAP for a work project and am feeling pretty frustrated. My first purchase here (sort of!) and now possibly my last, shouldn’t be this hard. Any advice gratefully received.

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!

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Thanks, I did about an hour ago but assumed they are probably handling many enquiries and doubtful would get to mine very quickly?

Have you checked your Downloads folder in your Envato account and/or your spam folder in your mail?

Thanks Hyperprod, I have checked both those areas a few times now, just in case there was a delay recognising the PayPal payment, but nothing.

Hope it gets solved quickly then!