I bought a soundtrack. I did not receive the link to download it.

Envato Customers Purchases and Subscriptions
1

Hi there.

Anyone can help with this.

I bought a soundtrack that I need asap and I paid for it does not show up in the download section. Paypal took the payment.

Nat

2

Hi @natillaleza,

Please check your email, you should received an email with download link and invoices when you purchased the item. otherwise open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

3

Well.

It was on my spam folder the download. I made the mistake to in a hurry buy the same item for the second time. I needed it asap. the second time the link came to my main folder.

So, I need to ask assistance to cancel the first order and return money back.

How can this be done.

Thanks.

Nat

4

Hi,

You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules

Thanks