Not Support Barcelona Theme

I would like to know how to proceed with canceling my purchase! I can not support the author and the theme is completely bugged !!! Totally off what was presented on the product page in ThemeForest.
I already tried contact via ticket and also via email, both with no answer.

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If an author is not providing support despite having a valid support term, you can follow these steps.

Open a refund request

You can request a refund at the following link. The request will be sent to the author. If they do not respond to the request within 5 business days, or decline it, you can raise a dispute per the instructions below.

Raise a refund dispute

You can escalate the refund request with the Envato Help team and they will review it manually. There might be an option on the refund page for this after 5 business days, otherwise you can open a support ticket directly (mention the Refund Request ID) here: