Not getting email notifications.

Envato Authors Author Hangout
1

For the past couple of weeks (that I know of), I haven’t been getting emails when someone leaves a comment in my item(s). Is anyone else here experiencing the same? Did envato change something? Jane’s emails do make it to my inbox so I don’t think it’s a site-wide problem.

2

Hi

If you not received email, then check your email settings (Settings => Email Settings) in envato market Dashboard Settings, is there a check mark for Item comments notifications. you have to checked 3rd checkbox.

66
66588×550 14.2 KB

Thanks

3

Hi, thanks for the help, but I already knew about this. I changed nothing and suddenly I stopped receiving notifications of new comments.

4

Hi

Please Contact Author Support and let them know. Support Team will be happy to assist you.

Thanks

5

Will do, thanks. I was just wondering if anyone else was having this issue or it’s just me.