Not receiving email

Envato Customers Purchases and Subscriptions
1

hi,

since few days ago i do not receiving any email (checked spam already) from themeforest/codecanyon regarding purchase items and item comments. my email is gmail

2

Hi @JFOC,

If you didn’t receive the notification email (you should to check spam/junk as well), then check your email settings (Settings => Email Settings) in Envato market Dashboard Settings, is there a check mark for ‘Item comment notifications’.

Thanks

3

my spam box is empty.
and my email settings in Envato have checked for Item comment notifications

Screen Shot 2022-02-17 at 12.13.15
Screen Shot 2022-02-17 at 12.13.151308×1298 61.9 KB

4

Please check for the next comments of your item and if not received email notification then contact Author support and let them know.

5

Few hours ago I just bought an item and i do not receive the purchase email, anything todo with the author setting?

6

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

1 Like
7

doing nothing and now the problem has been solved :melting_face:

1 Like