I got an script and add-ons for a laravel site. I have installed and requested support from author since it was not working. I expend almost 300.00 dls, but because nothing works at the end, I have requested refund from both, author and Envato Market, but it’s been more than 2 weeks already and nobody answer and even created a claim in Paypal and after that Envato immediatelly locked my account and now I cannot even access any of my other downloads or account dashboard.
I have followed all what it says in the post, but every time I have requested help, there is not response at all. I even tried that before doing the claim in Paypal and the only reason to start the Paypal refund was exactly because there is not response ever from Envato Support
- Disputes lodged with payment agents: If, as a buyer via your Envato Market account, you lodge a dispute with a payment agent, this will result in a freezing of your Envato Market account until the dispute raised with the payment agent has been cancelled. This makes it very complex to resolve any related issues, and means we (Envato) cannot make payments or issue refunds out of your Envato Market account, so we (Envato) encourage buyers to contact us (Envato) directly first to see if we (Envato) can help resolve any concerns.
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