No email verification


I created a account with a different email of my paypal account and now I have a problem for my account verification.
I purchased a Jasper - Sectioned Drag&Drop Shopify Theme at 9 AM and can’t access to my downloads because of verification. I did not receive any email verification.

That’s what i get when i try to connect to my account :

"As a security precaution you need to confirm ownership of your PayPal account to access
Envato Market.
We’ve sent an email to [email removed by mod] which contains a link to re-enable your account. "

But I received nothing. CAN SOMEONE PLEASE HELP ME ?


Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!

1 Like

I did it
They answered me but I still got no email verification which contains a link to re-enable my account.

It’s fine i found it in spams
Good journey !


I have the same problem. Ich already tried different email addresses, wich didn’t help.
Bad feeling if you have already purchases a theme and you want to continue with the work.

Funny detail, the ticket id of the one I opened on the case was send to the same address and I received it. wow!