I created a new account & made payment for a theme. But couldn't get verify email to download !!!!

Anyone get the same trouble as me?

I just created this account, found a theme, love it and made a payment. Everything looks good, and my credit card was charged. But I couldn’t got a verification email. The download page keep requesting me to first click on verification email before downloading, but the verification email never came. I clicked resend about 10 times already, but still no luck.

Frustrated now :((


Please check your mail spam/junk. there is a possibility to receive email in spam/junk.

If no luck please open Help ticket and let them know. Envato Customer support team will be happy to assist you.


i just got problem with you, my account was blocked after all payment succes.
Next step is contact the support center, but more, the response very very slow, and untill now there is no answer. Very very disappointed and Frustrated :((