Does it normally take over a week to get a reply to a help email? I am trying to get some assistance so that I don’t have to reverse my purchase payments.
Check the item page about the respond time. It’s usually 1-2 working days.
you are concerned about item author support reply or envato customer support reply?
If about author support reply then please go to item comments page and post a comment there and let the author know that you need support. Hope author will reply your comment quickly and will assist you.
How to contact an author to get support or for any technical query: