unfortunately the support doesn’t answer and they don’t support their product in CodeCanyon …!
so what should I do after 8 days ?!
thanks, please help me.
Please, make sure you contact with proper channel.
If not responsive you can open a support request to Envato help.
wp098, do you mean author’s support or Envato support? If you refer to author, just submit a new support ticket with Envato (provide all the evidence that author doesn’t respond to your request) and maybe ask for a refund?