To me is not fair to pay for extra support when they take forever to reply… I know you get 6 month support, but man the only way is to give them a bad rating?.. i think Envato should ban this kind of authors… and have at least a max of time to get back to us… Im not sure what the solution could be… very frustrated 
Obviously depends on the time you have been waiting and what the query actually is, but if it is especially unreasonable then you can contact support Envato Market Help and Support
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