Envato Support haven't answered after 19 days

Hi to everyone,

I contacted Envato Support on Nov 5th and still haven’t got any response from them except those telling me ‘sorry, we will get in touch with you shortly’

The support question was about last item review, so first it was about 12 days waiting for item being reviewed and now 19 days waiting for support team answer.

Should I submit another ticket or what should I do?

Tweet them your ticket ID at “envato_help”.