No answer from Envato Support

Envato Authors Theme Authors
1

Hello Everyone,

Last week, one of my items has been disabled by Envato Team,

The person who disabled my item (I can’t mention her name) told me that it was a similar item to a previously accepted content, but it’s not ! I’m sure.

Anyway, I replied her with screenshots and a list of big differences 7 days ago, and I opened a new ticket in Envato Support to inform them about this case and I contacted the Reviewer who accepted my item, Unfortunately I didn’t got any answer …

Is that normal to wait one week to get a single answer for this ?

I will appreciate if someone help me with this.

Thank you so much.

2

Hello Celtano,

Sorry for what happen with you, try to contact them again in same ticket.

Try to contact with this person who disabled your item if you know here/him to know what’s the similar sections and try to edit it.

1 Like
3

Hello Marwa,

Thank you so much for your answer,

Yes I will, I have no choice but recontact them :slight_smile:

1 Like
4

Hello @jamesgiroux, @BenLeong, @steve_lam, @Suzitre, @hevada, @loungekat, @trent-aus, @KingDog

I need your help please,

I felt oppressed about what happened to me last week,

I worked hard on that template,

Check this issue for me,

I will be very grateful if you help with this,

Thanks everyone