My live item was disabled by the Support team from Envato without any reason for clearly yet.
5 days ago, supporter email to us have a ticket id which we don’t know how to access to see ticket details, and tell us response back. We response back immediate but they not answer why.
So, today my item was disabled with same reason content is the Ticket ID like this https://prnt.sc/r8tb7a
We really don’t know how to fix with that info for our theme.
And we do not agree with the way Supporter communication with us like that.
That takes time for both.
I hope Mod can read this and explain to us and change the way community with all Authors in the market.
To all: If you have the same problem can you share how to solve it to us?