new record - 40 support tickets from a single buyer :)


#1

Yay just cracked 40 support tickets from a single buyer. Ranging from bug reports to feature requests. Epic.

What is your current buyer-support record? What do other authors generally do with support-intensive buyers like this?


#2

oh wait I forgot about this guy - 84 - he’s nice though, pays me a little bit extra to handle his unique item requirements. takes up a bucket load of time supporting though.


#3

Which support system did you using?

Thanks.


#4

Using my own ticket system at the moment (check my best selling CodeCanyon item).

With some custom Envato code for API verification and what not. I wouldn’t recommend it for other Envato authors though :stuck_out_tongue: haha. much better options available now. I’m going to give the Zendesk API a good hit when I get some time, hopefully can port my current ticket features over to Zendesk.


#5

Please… tell us more about these ticket features! :wink:


#6

I offer support via emails. My record currently are two customers with over 70 emails sent. One of funniest questions was when I released theme update, can I update theme on his server for him. :tired_face:


#7

I think i have one :joy:

48 total support topic created
Replies created like rain :smiley: