Need to Verify Paypal to receive content

Hello. I attemped to by templates from Videohive and music from audiojungle. I get a message when I log in that I have to have my paypal verified amd that I will get a link sent to my email. The email never came. I put in a trouble ticket, and this is day two of me waiting. I have heard nothing back. I have a deadline to meet and I need my material! Does anyone know what I can do to get help? I looked to try to see the best place to post this, and if this isn’t the right forum please excuse my error. I appreciate any help you can provide on this.

Thank you!

Sorry to hear you’re have some issues with purchasing. A Help Team member will be contacting you shorty. Thanks!