my id is not working after pay $120

Envato Customers Purchases and Subscriptions
1

codecanyon said send mail to my paypal account mail, but i cant get mail from codecanyon,
so ,i cant sign in my codecanyon account ,and cant download files ,but i had already pay $120.
who can help me?

2

Hi @cloudsystemnet,

If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.

If you didn’t receive the email then in your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.

Otherwise please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

1 Like
3

thanks your reply! i got “[CodeCanyon] Purchase Confirmation” ,my account show：

As a security precaution you need to confirm ownership of your PayPal account to access
Envato Market.
We’ve sent an email to *@ which contains a link to re-enable your account.

but not any mail in my paypal account mail,not link too

4

please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

5

thanks, got mail now in my paypal