I can't download or access my account again after making payment.

Hello everyone, I’m having a major issue. I made payments for a project on Codecanyon and the moment I made the payment my envato account became inaccessible and the download link for the files sent to my email keeps leading to the Codecanyon hompage.

It’s my first time buying from this platform, did I do something wrong or what exactly is going on?

Hi @Thrylos,

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

I can’t download or access my account again after making payment. i will buy license but not access account. please resolving issue