My envato element downloads don't show under my download

I downloaded a music from Envato Element for a youtube video, I received a copyright claim, so I went to my download to get the licence wording, but none of my download for the past 2 weeks appear in my downloads. I can still download, but they don’t appear in my envato download, so I can’t dispute the claim. Please Help!!!

Elements items don’t come with the same purchase codes and licenses etc as full copies and do not appear in the marketplace downloads - only as a list on the elements profile page