License code missing in My Downloads

I’m a subscriber to Elements and everything I’ve downloaded since Feb 25 2023 is not showing up in My Downloads. I need to release a copyright claim on a youtube video for a song. Here Forever, Royalty Free Music Track - Envato Elements

I’ve downloaded the song over 5 times but the license never shows up in my list under My Downloads. I’ve seen others on this forum with the same problem. Is there a work-around yet?