My account was locked because of opening a paypal case by mistake. And I can’t download the theme I just bought. Can anyone help me, I contacted support but still no response
They will reply as soon as they get to your ticket. It was weekend so it can take a couple of days. Requesting refund through Paypal caused it and they locked you out to prevent misuse of item you bought.
2 Likes
Thank you so much. I hope they reopen my account soon. I need theme to build my website
Support is slow, may take up to 5-7 working days.
1 Like