Money deducted from my card without consent

i lose my money from my Envato account from my card without any purchase or expiry

Me too. And they hide the cancellation option in tiny greyed out text below the screen line.

Please contact Envato support team on this page. They will be happy to help.

And when I get no reply?

It looks to me like I am made to jump through yet another hard to find hoop, and still get no response.

This depends on if it relates to:

  1. Credits that expired, in which case more info here and you need the main Envato Market Help and Support

  2. if we are talking about payments taken for an elements subscription then you need Envato Elements Help and Support

Either way it can take a few days especially around a weekend.