Merge 2 Envato Accounts

Envato Authors GraphicRiver
#1

Hi, I need help.

I just made a new account and I already put “B” as my new account’s username. “B” is my current personal branding and I use it for work. Then, I found that I have an account before since 2015. I completely forgot that I have it. In there, there is my item which I sell (and my earnings, too). My old account’s username is “A”.

How to change my old account’s username from “A” to “B”? I want to use that account again. I will delete my new account once I can change the username. I will use my new account’s email to my old account, too.

Thank you very much.

#2

Contact support:

#3

Hi @Creattive. Thank you. I did yesterday, but still no response. That’s why I asked in Forum, too. Maybe there is someone who can help. Anyway, thank you very much for your help!

#4

Support takes a few days, be patient.

Username changes can be done via support. Email changes should be possible as well. I don’t know if it is a problem if the username or email has been used for another account before, support will be able to tell you that.

If you have any items on Account B and want them to be on Account A, then I can tell you there will most probably be some issues with that.

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#5

Luckily, no item at all on my B account since it’s really new. I only changed the username. No author account, no earnings, etc.

I read on another forum post that if we delete a new account, we can re-use that email again. But, no information about the username. I am still waiting for their response.

#6

Hi

with envato support you can delete your new account and then you can rename your old account username. envato will not merge 2 accounts.
To rename your username go to your envato account then Settings => Personal Information
there you will find:
Your username , email and password can be updated via your Envato Account settings.

Thanks

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#7

Thank you for your help.

Can I delete my new account manually maybe? Since I still don’t get any respond from Envato Support. If can’t or if no option to do that, it’s okay. I will wait for Envato Support Team to respond me.

#8

Please wait for envato support reply, they will assist you. they will reply all open ticket one by one and for week end Saturday & Sunday may cause some delay to reply. Thanks

1 Like