Loked out from the account because of continuous purchases!


#1

Hi

I’m starting 4 new projects and I’ve decided to use X Theme for each one. Therefore today I made this account and went to Themeforest and purchased 4 times, on my 4th attempt of buying X Theme, a message popped up and said something like I’m locked out my account and need to contact the Help Team.

Also from the purchase emails, I’ve tried to activate the code on theme.co website, and it says invalid, i guess it’s because my Envato account is locked out?

Thanks


#2

Not sure about their system but it’s possible if they are using Envato API to check the purchases. That case, better to wait few days to get your issue resolved then try again. If the issue persists, better to contact “X” support