Help With Account

I was wondering if anyone can help me. I was in the process of purchasing licenses for Jupiter X theme on, and my account got locked. I signed up for an account, and successfully purchased the first license. Then in the process of purchasing the second license, suddenly an "Account Locked’ message came up. I contacted support, but there was no reason, or information on why the account was locked, just a “sorry weren’t not unlocking it” email back. Is there any phoneline or contact that I can do to get this worked out, or to at least get a reason for the ban? I am very confused on what happened. I wasn’t given any reason or recourse on how to get this resolved.

I just need to purchase two licenses for the Jupiter X theme that we are using on our company websites.

I find the situation so strange. Support has given no help on how to resolve whatever it was that I did to trigger this.

Any help is greatly appreciated.


Hi @catapultk12,

Sorry to hear you’re having troubles with your account. Please follow up with your Envato support ticket. Only they are the right team to help on account related things. in the forum we are not able to help you on this.