(Locked) We're sorry, but we can't send your payment right now


#1

Hi,
I have problem with pay via paypal. I can make deposit, and I cant pay for item.
After I try pay, I get this error:
http://i.imgur.com/78hRc2O.png (printscreen)

We’re sorry, but we can’t send your payment right now
Return to merchant and try a different payment method

We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method (if available).

I try to delete all history, and it is not do nothing. :frowning:

I try to search info in knowledge base without solution.

I dont have credit card, only paypal.


#2

we can’t help you with paypal payments, you need to contact paypal and/or envato support here https://support.market.envato.com/hc/en-us/requests/new


#3

Is your balance on Paypal high enough?


#4

Saw same problem on other websites, something is wrong with Paypal and payment bridge between websites


#5
ospas said

Hi,
I have problem with pay via paypal. I can make deposit, and I cant pay for item.
After I try pay, I get this error:
http://i.imgur.com/78hRc2O.png (printscreen)

You verify paypal account by vcc?


#6

Payment with PayPal fails often and the problem is fixed automatically. Just try again later.


#7

Hey ospas,

Sorry to hear about the issues you’ve encountered with payment.

We don’t have any confirmed issues at the moment, but if the issue still persists, can you please open a support ticket HERE.

Otherwise, can you try again and see how you go?

Cheers :slight_smile:


#8

This is an ongoing problem and they are still trying to figure it all out (see: Google Search)

You can try the instructions here to see if that works: http://wordpress-help.org/themeforest-paypal-problem-solution/


#9

Same Problem here and is not a PayPal issue as i can do payments to Skype and other things.
Seems like Envato issue.


#10
adriangiordano said

Same Problem here and is not a PayPal issue as i can do payments to Skype and other things.
Seems like Envato issue.

Hey there. As nozza said above you, please open a support ticket at https://help.market.envato.com/hc/en-us/requests/new


#11

Was there a resolution to this problem? I am facing it as well.


#12

apparently, i have frend facing this issue

We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method

any solution yet?


#13

Hello. Sorry to hear you’re having payment issues. There could be a variety of reasons it could be happening. With any payment problems, please open a Help Centre ticket. They will be able to investigate further for you. Thanks!