Can't make purchase

tips-and-tricks

#1

Seems to be a problem with the payment portal. I’ve tried purchasing via Paypal AC and CC only to receive a “your payment can’t be made with paypal at this time…” spiel every time, with no further explanation.

Is there a way to actually get in contact with someone from Envato to help?

Discussing the problem with an actual person would be great.


#2

Please browse Envato Help Centre where you can find answers to common issues.

If you couldn’t find any relevant answers, submit a request to Envato staff.


#3

Have tried the help forum already.
I’d love to submit a request - but the link is dead.


#4

Try this link: https://help.market.envato.com/hc/en-us/requests/new