Locked out of Account

I am locked out of my account.

I instigated a PayPal case on one purchase (which I didn’t realise at the time was years old and hasn’t been updated or compatible with current wordpress versions).

I was then locked out of my account.

I stopped the Paypal case as I need to update some other plugins I have purchased.

This was weeks ago. And I am still locked out (as well as having purchased a plugin that is useless).

I contacted support and didn’t get a reply.

Please assist

Please give them time to get back to you. Only Envato support team is the right team to help on account related issues.