Locked Out of my account. Unlock immediately.

Envato Authors Author Hangout
1

Hi. I am currently locked out of my account, due to a refund request. Please unlock immediately. BR, Baskerville

2

You need to contact support - they are the only people who can open it here

3

I did that already. I never recieved a mail informing my account got locked. I cannot access any plugins I bought. This is btw illegal, so ensure that i can access my account immediately.

4

If you have twitter, contact envato support there.

5

Now they contacted me. Thanks.

6

I’m so confused that why my other author account is locked so that I can’t login any more, it says that “Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.” when I click sign in button.

Is there any one has been also met this issue? Why is that? I have already submit ticket to Envato, but they haven’t respond fast. I have tried 5 times purchase but still can not. help and thanks