Hopefully, I’ll find some help within the community for my problem.
I’ve purchased a theme on themeforest.net and downloaded complete documentation.
After I got a domain and hosting on namecheap.com and set up my website, I tried to upload a theme (theme name is Askka - candle business), once it requested the purchase code I was supposed to check my ‘downloads’ page on Envato profile. So when I got there, I just saw a message that my account is locked and no further explanation…
I’ve opened a ticket (ticket no. 2746323), yesterday a support officer sent me an email saying that he’ll look into my problem and that he needs to consult with his colleague, but I still not heard from them, and my account is still locked.
I am losing time and money and I have no idea why is this happening.
Did anyone have the same experience?
Thanks for any comment/advice on my problem,