License Youtube Elite Alliance Music

I have problems with a license. Got a claim on a Youtube video. We got the music with our Envato Elements subscription. We have the license. They rejected our claim. Why ?

It’s for: “MusicalSmile” from “Elite Alliance Music”

I sent a message directly to but didn’t hear back.

I read here sometimes their music doesn’t have the same name that on Envato.

Any suggestions ?

Thank you

1 Like

Reply to the YouTube claim with a copy of your license.

I did and Elite Alliance rejected the claim. Not sure why. I saw online they have issues with different titles, maybe it’s that but not sure.